Refund policy

Refund & Return Policy

Because our products are personalized and made specifically according to the customer’s selections and requirements, each order is custom-made for you.

For this reason, we do not accept returns or offer refunds simply because you changed your mind, no longer want the product, or the product is not what you expected.

Before production begins, please make sure that all personalization details, selections, and other order information are correct. Once your personalized order has entered production, it cannot be cancelled or returned due to a change of mind.

Damaged or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery. We will review the issue and, where appropriate, provide a replacement, repair, or refund.

To help us resolve the issue quickly, we may ask you to provide photos or a short video showing the product and the problem.

Important

This policy does not affect any mandatory consumer rights that cannot legally be excluded under applicable law. If a product is faulty, defective, or does not conform to the agreed order, you may still have applicable statutory rights.

By placing an order for a personalized product, you acknowledge that the product is made specifically for you and that returns due solely to a change of mind or personal preference are not accepted.

You can always contact us for any return question at vinylverseinfo@gmail.com.